Communication is the process of exchanging messages / information between two or more parties. It is one of the major factor of Businesses today and act as a key role in fulfilling these needs and contributes to organizational success. In contrast, poor communication skills lead to frequent misunderstanding and frustration.
Communication skills are needed to speak appropriately with a wide variety of people whilst maintaining good eye contact, demonstrate a varied vocabulary and tailor your language to your audience, listen effectively, present your ideas appropriately, write clearly and concisely, and work well in a group.
Here are the five basic forms of communication
• Verbally – it involves the arrangement of words in a structed and meaningful matter, adhering to the grammatical rules.
•Visually – It represents communication thru images, graphics or maps.
•Non-verbally – it is a primitive form of communication using gestures, cues, vocal qualities, etc.
•Written – It’s a written form of communication as it’s necessary for reaching a large no of scattered recipients, which involves emails, letters, etc.
The best form of communication
Verbal communication is best used when something has to be discussed in detail or when someone has to be complimented or reprehend. Verbal communication makes the conveying of thoughts faster and easier and is the most successful methods of communication. However, it makes up just 7% of all the human communication..
1. Building sympathy
Building rapport is the process of developing a connection with the one being communicated to. This can be a verbal and non-verbal connection. It could be the words that you use or the body language, building rapport can be the spark that goes beyond words. Tip: Smile more often.True sympathy involves feeling sorry for someone. … That is a statement of empathy, the ability to feel what the other person is feeling.
Interpreting other people’s emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.
2. Preserving or resolving problems
The ability to communicate effectively plays a large role in resolving conflicts and preventing potential ones from arising. The key is to remain calm, make sure all parties are heard and find a solution that is ideal for everyone involved. It helps you state your problem clearly and interests. It also Acknowledge others’ problems and interests. Avoid name calling and answering a complaint with another one helps in Offering an apology when appropriate.
3. It improves team building
Honest and effective communication can create a strong team. When staff consult with each other, consider other opinions and discuss their progress, they will be more enthused to collaborate. As a conclusion, the strong unit that they create makes the workplace more enjoyable, and they’ll be eager to perform well so they don’t let their teammates down. Indeed, It helps solve employee moral issues by keeping entire teams in the loop, making all team members feel useful within the workplace. This lack of confidentiality not only boosts team spirit but it also has a positive effect on staff attitudes .Effective communication plays an important role in keeping the team together and makes the work atmosphere positive and lively. It creates awareness and understanding that promotes adeptness as team members complete their tasks.
4. Helps in developing good relationships
Good communication also improves relationships, both with employees and in your personal life with friends and family members. Listening carefully and offering quality feedback helps people to feel heard and understood. This, in turn, nurtures mutual respect.In relationships, communication allows to you elaborate to someone else what you are experiencing and what your needs are. The act of communicating not only helps to meet your needs, but it also helps you to be connected in your relationships.
How to improve communication skills
Make sure you understood
Develop your listening skills, too.
Maintain eye contact
Be a listener
Study and Understanding Non-Verbal Communication
Think before you speak
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